How can we help?
Find quick answers to common questions about shopping with FurSwipe.
How do I track my order?
Open your shipping confirmation email and follow the tracking link to view your shipment’s progress. If tracking hasn’t been added yet, check your order confirmation for your order details.
Why isn’t my tracking updating?
Tracking updates depend on the carrier’s scans. Check the tracking link again for the latest information. If you’re concerned about your delivery, contact us with your order number.
I haven’t received my confirmation email. What should I do?
Check your spam or junk folder and search your inbox for FurSwipe. If you still can’t find it, contact us with the name and email address used at checkout.
Can I change my delivery address or order?
Contact us as soon as possible with your order number and the change you’d like to make. We’ll check whether it’s still possible before your order is sent.
How much does delivery cost?
Delivery is on us! Enjoy free delivery when you shop with FurSwipe, so there’s no extra delivery charge to add to your purchase. It’s one less thing to think about while choosing your next find.
Have a question about delivery before placing your order? Get in touch and let us know what you’d like to check. If you’ve already ordered, include your order number so we can help with your delivery enquiry.
What if there’s a problem with my order?
Please contact us with your order number and a description of the issue so we can help.
How do I contact FurSwipe?
Use our Contact page. For order questions, include your order number and the email address used at checkout.